
STUDY IN YOUR OWN TIME with the comprehensive Essential Business Soft Skills Self-Study Package - 5 self-study courses included!
Business Communication Skills
We communicate with people for the better part of everyday and should have mastered it by now. Yet, everyday miscommunications occur between people. This comprehensive online course will help delegates understand the different methods of communication and how to make the most of them.
Course Content:
Excellent Customer Service
This self-study course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.
Course Content:
Making Successful Presentations
Develop the awareness, knowledge, skills and attitudes needed to deliver effective professional presentations. The course is divided between what good communication is, how to prepare an effective presentation, and delivering your presentation so that you have a persuasive impact on your audience.
Course Content:
Mastering Spreadsheet Shortcuts in MS Excel
Are you working Excel or is it working you? Many users end up working harder than necessary in Excel carrying out repetitive tasks in an inefficient manner. In online course focuses on helpful shortcuts that can be used in all versions of Excel. The online course also covers many Excel keyboard shortcuts and even shows you how to create your own custom keyboard shortcuts.
Course Content:
MS Word Essentials
Participants will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. They will demonstrate the correct application of the principle features of Word 2016 by creating and editing documents for a variety of purposes and situations. Document examples include professional looking reports, multi-column newsletters, resumes, and business correspondence.
Course Content:
All Included:
Use this section to build trust and create a personal connection with your customers. The more a prospective customer knows about you, the more likely they are to purchase from your store. Use this section to explain why your store is the best place to purchase the type of goods you sell. Be sure to highlight the things that make your products and services unique. For example, are your items made locally, sourced from special ingredients or customized? This is the place to tell your customers how great your products and services are. Leave a memorable impression that makes them want to tell their friends about you and come back for more. Free shipping? Do you support a charity? Let them know here!
Gary Garbutt,
Head of Operations
Biz Facility Pty Ltd
(Registration number: 2011/105349/07)
Mission Statement:
To provide value added skills and tools through superior training and engagement that enables our clients to become more financially skilled.
Our Vision:
To provide practical skills and tools to small and medium business owners and individuals, in order to effectively utilize accounting data to manage their business or area of operation, and to effectively manage their tax obligations, both personally and professionally.
Biz Facility, founded in 2010, was founded to provide practical training interventions to small and medium sized businesses, as well as individuals, to equip clients in managing their business’s and tax affairs more effectively.Biz Facility provides both training and financial services to its clients: